After a recent incident, the CEO of Papa Johns Steve Ritchie looked to restore credibility to Papa Johns. Recently, the founder of the company made some insensitive remarks that may have offended some people. As a result, Steve Ritchie sent a letter to help reach out to the public. In this letter, he looked to reassure the public that Papa Johns is a reputable company that is accepting of all types of people. Ritchie mentioned in the letter that making insensitive remarks does not reflect the true values of Papa Johns. By making this statement, Steve Ritchie is determined to ensure that Papa Johns maintains its customer base and remains as one of the most popular pizza restaurants in the world.
Due to a recent decline in sales and popularity, Steve Ritchie looked to help restore the company’s reputation. Steve drafted his letter on behalf of himself and the company Papa Johns. With this letter, he apologized to anyone who may have been offended by any remarks the company made in the past. Ritchie has admitted that during the week, he was experiencing a lot of difficulty copping with the recent incident. When drafting and releasing the letter, Steve Ritchie Papa Johns mentioned that racism and any offensive conduct is never tolerated at Papa Johns. In another statement, Ritchie supported this message by saying that with over 100,000 franchise owners, the company embraces diversity and has people in the company who come from many different backgrounds. As a result, the company is one that is very supporting of a variety of people. The company will now look to make improvements that will lead to a more supportive environment for its employees and franchise owners.
Observers believe that the letter written by Steve Ritchie (@stevemritchie) shows a high level of emotional intelligence. It is apparent that Steve is very concerned about the offensive language and is also empathetic towards the public. His letter demonstrates that he is looking to help ensure the public that his company is one that is still reputable as well as being socially accepting. According to boardroominsiders.com, The letter he released will also help express an apology for any offensive conduct in recent months. Making this statement has allowed Steve Ritchie to prove his leadership skills during difficult times for the company.
Crunchbase Profile: https://www.crunchbase.com/person/steve-ritchie