Steve Ritchie, the new Chief Executive Officer for Papa John’s since the beginning of the year, has been reaching out to the franchisees and their team members. He knows how important it is to get feedback on what is needed to make Papa John’s the best pizza and a better brand.
It was important for him to listen first hand directly from the people who run and work in store locations across the country. He’s visited Papa John’s franchises in cities such as Atlanta, Los Angeles, Dallas, Chicago and Detroit. He knows how important listening to those on the front lines making Papa John’s what it is today. To Steve Ritchie his people are all family to him, and like all families, open dialogue and communication is what makes for success.
As per Bloomberg, Steve Ritchie is committed to regaining the trust with the customers and the communities the franchises are located in. He knows his people care by how much they’ve been involved in the local schools and charities. He’s heard how some of the conversations with customers have been difficult due to the recent loss of trust. His conversations with the store managers, drivers and pizza makers, that at times might have been difficult, is helping him understand what’s needed to plan for a fresh start and brighter future. He is seeing a renewed excitement and commitment that he feels will result in a winning attitude to move the company forward.
Steve Ritchie Papa Johns knows that building a brand with a purpose takes not only listening to its team members but understanding them. A company can not be run by one person alone. It takes a team, a family of committed individuals that together will make a difference in the communities they live and work. There is new optimism for the Papa John’s franchise and brand with Steve Ritchie at the helm. Check out Sajwani’s profile on Crunchbase.